Complaints Policy

The RIAI Complaints Policy relates to complaints that may arise with regard to services provided by the RIAI on or after 1 May 2013. There is no definition of a complaint but the following are examples of situations where you may wish to make a complaint:
 

• You feel the RIAI has not followed a published policy or procedure;
• You feel the RIAI has failed to deliver or meet an agreed standard of service; or
• You feel that RIAI staff have been unhelpful or acted in an appropriate manner.

The complaints policy does not address the following for which separate formal processes exist:

• Making a complaint against an architect with regard to the Architect's professional conduct or performance;
• Making an appeal relating to decisions of any Statutory Board established for the purposes of running the Register for Architects;
• Making an appeal relating to Membership and Assessment/Accreditation decisions; or
• Making an appeal with regard to the Prescription Regulations (accreditation and prescription of qualifications in architecture)

Other complaint and appeal processes

There are other types of complaint that are not covered by the RIAI Complaints process or Fitness to Practise complaints.

These include but are not limited to complaints about:

• A decision of any of the statutory boards established for the purposes of keeping the Register of Architects. Complaints of this nature are considered by the statutory Appeals Board;
• A decision relating to membership and accreditation/assessment decisions. Complaints of this nature are considered by the non-statutory Appeals Board;
• A decision concerning Prescription Regulations (accreditation and prescription of formal qualifications in architecture). Complaints of this nature are considered by the Prescription Appeals Board.